ROOTED VISION

Culture Through Creation

[ ALLOCATION MANAGEMENT // RETURNS & REFUNDS ]

Our team builds every garment and headwear asset to strict tactical standards. However, we understand that sometimes a Series 01 artifact does not meet your exact specifications. Consequently, we offer a straightforward return protocol to resolve any fitment issues quickly while protecting our limited operational inventory.

1. THE 14-DAY RETURN WINDOW

We allow customers to return eligible items within a strict 14-day window from the date of confirmed delivery. Therefore, you must initiate your return request and have the package postmarked within this two-week timeframe. We will automatically reject any return attempts that occur after this 14-day perimeter has expired. To begin a return, please contact our deployment team at [INSERT YOUR SUPPORT EMAIL HERE].

2. RETURN ELIGIBILITY PROTOCOL

To qualify for a complete refund to your original payment method, your returned items must meet the following mandatory criteria:

The item must remain completely unworn, unwashed, and undamaged.
The item must possess all its original retail tags securely attached.
Headwear Specification: You must ship snapback caps back to our facility inside a solid protective box. We require this to prevent the high-profile crown from collapsing during transit. Additionally, we will completely reject any caps that arrive crushed, bent, or creased due to improper envelope packaging.

3. RESTRICTED EXCHANGES POLICY

Because our platform utilizes a limited drop-shipping allocation system, we cannot hold extra inventory for standard sizing exchanges. Consequently, we only replace items if they arrive defective or damaged from production. If you need to request a replacement for a damaged artifact, email us at [INSERT YOUR SUPPORT EMAIL HERE] with photographic proof of the issue. For standard size changes, you must return your original item for a refund and manually purchase the correct size if it remains available in our active archive.

4. SHIPPING FEES & EXCLUSIONS

The customer assumes full responsibility for covering all return shipping transit costs to our processing warehouse. Furthermore, we highly recommend that you utilize a shipping service that provides a tracking number, as we cannot guarantee that we will receive your returned package. Please note that due to the highly limited nature of our collection drops, all clearance or specially marked limited-edition vault items are final sale and cannot be returned or exchanged.

5. PROCESSING YOUR REFUND

Once our team receives and inspects your returned gear, we will send you an email notification regarding your approval status. If our inspection team approves your item, we will process your refund immediately. Consequently, the credit will automatically apply to your credit card or original payment method within a few business days, depending on your bank’s processing times.